Artificial intelligence (AI) technology is now being used by the City of Dreams Manila casino resort in the Philippines, to authenticate casino chips.
The AI system has been installed to improve security and can detect counterfeit casino chips entering the gaming tables. It works by using an advanced machine vision system that is able to identify and distinguish between genuine and false chips.
Think of it as a real-time, always-on monitor that takes the guesswork out of spotting possible threats. This AI-based machine vision platform has eclipsed the human benchmarks, reaching 99.7 percent accuracy while massively increasing speed.
AI technology use in the casino industry was often for fraud prevention, but its employment for a loyalty programme, was a “unique case study on the broad applicability of AI and the Cogniac system”, the firm noted.
The loyalty programme developed by Asia-based casino operator Melco Resorts, Entertainment and Leisure Limited has used Oracle Cloud applications to improve data quality and drive upgrades to the customer experience. The programme processes more than two million transactions a month across six loyalty tiers.
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